FAQs

2. HOW WILL I UNDERSTAND THAT MY ORDER WAS COMPLETED?

As soon as you click on the ORDER CONFIRM at checkout, you will displays the completion mark of your order. Then the next ones seconds you will receive in your email the confirmation of the order with all items and products you ordered. If you do not receive it then it has been transferred in SPAM.

3. HOW MUCH DO I PAY FOR SHIPPING COSTS?

Shipping costs for Greece are FREE. Cash on delivery cost is FREE for registered customers, otherwise € 3 for those who do not have register. The shipping cost to Cyprus is € 7.

4. HOW CAN I PAY?

Madshoesbyertsos.gr provides 3 different payment methods. a) By CASH: You pay at the time of delivery b) with PayPal: Secure and fast payment through the Paypal site c) by Bank Deposit

5. CAN I CANCEL MY ORDER?

Yes! Orders are canceled upon request! For any question or clarification, you can contact us at 2671026530 or by email at Ertsosmad@hotmail.com.

6. HOW CAN I CHANGE A PRODUCT?

Mad Shoes give you the first change as a GIFT! All you have to do is to call directly at 2671026530 and the responsible change department will arrange your change immediately! The cost of change for Cyprus is 5 €. For For more information take a look at the "Returns" section.

7. DO I NEED MORE CLARIFICATIONS, WHERE CAN I ADDRESS?

Our team is always available for you! For any information you need about our products, the services we offer, the your orders, your changes or any other question, just call us at 2671026530 for immediate service (Mon-Wed-Sat 9: 00-14: 00 Tue-Thu-Fri 9: 00-14: 00 and 18: 00-21: 00) or contact via email at Ertsosmad@hotmail.com. also You can also find us on our Facebook account (MAD SHOES BY ERTSOS) or on Instagram (mad shoes by ertsos).

8. ARE MY TRANSACTIONS SAFE?

All transactions you make at madshoesbyertsos.com are governed from International and European Law, which regulates issues related to electronic trade as well as the Consumer Protection Act (Law 2251/1994), which regulates issues related to distance sales.

HOW CAN I ORDER MY ORDER?

Through our online store. After selecting the product you want, in the size you want, press "Add to cart" on the corresponding button displayed on the product. The product will be automatically transferred to your shopping cart where you can change the quantity, delete the product or continue your shopping with other products.

By phone Call us at 2103240004 (option 1 in the phone menu) and complete it your order by phone. Our partners in the customer service department is always at your disposal from Monday to Friday 09:00 - 19:00. By sending an email or through social media You can send your order to the email: erstosmad@hotmail.com or on our Facebook account (MAD SHOES BY ERTSOS) or on Instagram (mad shoes by ertsos) indicating the complete contact and shipping details and we will complete your order. (You do not need to create a user account for your order, however this process is particularly useful for accessing details of the progress of your order but also so that you do not have to declare again your data in future markets).